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Contact Details
Contact Pathology
Laboratory Enquiries:
You have reached Derriford Combined Laboratory.
Please note, this line is not for patients and is only answered between 8am to 8pm, Monday to Friday and 8am to 5pm weekends and bank holidays.
If your query is regarding results availability please check ICM or ICE in the first instance.
We are unable to accept add-on requests via phone, other than for haematology and coagulation. Add-on request forms can be found on Staff Hub by searching DCL. If you are calling from an external site or require an urgent result, please choose option 1.
If your query is not regarding results availability please select from one of the following nine options:
| Main Message (recorded by user) | You have reached Derriford Combined Laboratory. Please note, this line is not for patients and is only answered between 0800-2000 Monday-Friday and 0800-1700 weekends and bank holidays. If your query is regarding results availability please check ICM or ICE in the first instance. We are unable to accept add-on requests via phone, other than for haematology and coagulation. Add-on request forms can be found on Staff Hub by searching DCL. If you are calling from an external site or require an urgent result, please choose option 1.If your query is not regarding results availability please select from one of the following nine options: |
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| Main Number | ||
| Option 1 | for reception for all general enquiries | |
| Option 2 | for haematology and coagulation (out of hours: relay automated message to bleep through switchboard ) |
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| Option 3 | for chemistry | |
| press 1 for automated biochemistry (out of hours: relay automated message to bleep through switchboard) |
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| press 2 for chemistry special investigations | ||
| press 3 for the Duty Biochemist for clinical advice | ||
| Option 4 | for diagnostic immunology | |
| press 1 for immunology laboratory | ||
| press 2 for immunology clinical scientist advice | ||
| Option 5 | for histocompatibility and immunogenetics | |
| press 1 for histo-compatibility and immunogenetics laboratory | ||
| press 2 for histo-compatability and immunogenetics consultant clinical advice | ||
| Option 6 | for molecular biology | |
| Option 7 | to return to switchboard | |
| I did not get your response in time, please try again. | ||
| Microbiology | 01752 437745 | |
| Cellular Pathology | 01752 430836 | |
| Cytopathology | 01752 430836 | |
| Neuropathology | 01752 430852 | |
| Anatomical Pathology | 01752 245045 |
If you have any questions regarding quality assurance or would like to provide feedback on our pathology services, please contact plh-tr.pathology.qualityteam@nhs.net
For complaints and on-the-spot advice and information when you have queries or difficulties regarding our services or the care you have received, please follow the advice on our Patient Advice and Liaison Service (PALS).
GENERAL ENQURIES
Pathology stores
Laboratory consumables, for example blood vacutainer tubes, specimen containers, specimen bags and labels are available from the Pathology Stores, located within the General Stores on Level 2 at Derriford.
Supplies are sent out on receipt of the appropriate requisition form; telephone orders are only accepted for urgent items. Many items have a short shelf-life so please do not over-order.
| Open Monday to Friday, 0800 – 1200 | |
| Pathology/Store Manager | 01752 433155 |
| Internal | 33155 |
Service Hours
| Cellular and Anatomical Pathology | |
| Monday – Friday 08.30 – 17.30 | Normal service |
| Monday – Friday 17.30 – 08.30 | On call service |
| Saturday/Sunday/Bank Holidays | On call service |
| Microbiology | |
| Monday – Friday 09.00 – 17.30 | Normal service |
| Monday – Friday 17.30 – 08.00 | On call service |
| Saturday/Sunday/ Bank holidays 08.00 – 16.30 | Limited service |
| Saturday/Sunday/ Bank holidays 16.30 –09.00 | On call service |
| Derriford Combined Laboratory | |
| Core hours are Monday-Friday 09:00 – 17:30.
The service operates 24/7 for Haematology and Biochemistry. |
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